Hygiene Protocol

Information on the safe and healthy operations of our hotel

Last Update: June 22nd, 2020

Dear Guest,

We are here to provide you with exceptional accommodation experiences attaining the adequate hygiene, safety, and operational methods. We feel it is important to reach out to you the actions we are taking to keep our facilities safe and healthy. Our teams carefully follow the adequate cleaning, sanitation, and disinfection protocols. These protocols assist in illness prevention and include:

  • Regular sanitation training for our team members.

  • Clearly established time-schedule for cleaning and disinfection in all areas and high touch locations, including walkways, staircase and elevators.

  • Conspicuous placement of hand sanitizers.

  • Restrictions for a limited number of people in the workplace are respected.

  • We have provided everyone with all recommended protective gear.

  • We continue to regularly disinfect work surfaces, as well as public and back-office areas.

Given the current concerns related to the new coronavirus 2019 (covid-19), we have established  rules that, along with adequate sanitation protocols, safety methods and operation procedures, guarantee the well-being of our guests during their stay with us. These rules include:

  • We advise our guests to keep one and a half (1.5) meters distance from the person next in line while approaching any indoors help-desk (reception, bar).

  • We inform of the maximum use of our elevators by two adults, and of the use of a face mask.

  • We have arranged our spaces Bar and Pool area to meet the new required distances. Sun loungers will be disinfected between the use of each guest.

  • Entering and leaving our bar or entrance area, our guests are being advised to use the special hand sanitizers provided by us. 

  • The room is being sanitized and cleaned thoroughly before your arrival.

  • For our guests’ Room Service, we apply new procedures for ordering, delivering, and collecting trays.

  • To avoid any health issues that may be caused from goods and/or services brought from third parties and consumed in-house we do not allow off-property food delivery services.

  • We provide a face mask for our guests in case of coughing and/or sneezing in any indoors public space of the hotel.

  • According to disinfection protocol check in takes place after 15.00 and check out is until 11.00.

  • At your arrival, Hotel is obliged by law to maintain for safety reasons archives with personal information: full name, home address, email address, telephone number, complying with GDPR rules. 

  • We encourage our visitors to get in touch with any member of our team for recommendations and/or remarks that will improve our operations.

Our aim is to provide high-quality personalized services. All our team members are enthusiastic professionals at our guests’ disposal, responding promptly and effectively to their requests.

As part of our commitment for the health and well-being of our guests, employees, and community, we are carefully monitoring the new coronavirus (covid19) situation through regular updates and guidance from the Hellenic Health Organization (E.O.D.Y.) and the National Health Ministry, as well as additional government and European organizations.